"Telesales today has new rules and calls for a different type of professional- A new sales pro. You need to be mentally superior and creative, highly trained and reliable. Alone and as part of a team you’ll work in ever changing conditions, act as an ambassador, get the job done in every situation!"

Steve Anderson
President
Legacy Publishing Company

Telephone Sales Representatives at Legacy Publishing Company answer inbound calls from prospects who have seen or heard our advertisements.  Our advertisements are, for the most part, “soft offers.”  This means that the price of our products is not mentioned in the advertisement.  This fact drastically increases the number of phone calls each advertisement generates.  It also makes the job of the Telephone Sales Representative far more challenging and therefore far more rewarding both professionally and financially.

Telephone Sales Representatives are expected to answer these calls in a timely fashion and convert as many of them as possible into sales.  He or she must remain positive and professional at all times.  Our Telephone Sales Representatives are the first human contact our prospects and customers have with our company

The position of Telephone Sales Representatives at Legacy Publishing Company can be an extremely challenging and rewarding occupation.  As a company, we offer products with real value to our customers.  We have and will continue to have a positive impact on the lives of those who purchase our products.  Telephone Sales Representatives are compensated in direct proportion to how many people they help.  This can be very rewarding but also carries a great deal of responsibility.  A Telephone Sales Representative owes it to himself or herself, those important to him or her, the company and our callers to be as competent and professional as possible at all times.

In order to succeed in this often fast paced, ever changing occupation the Telephone Sales Representative must have a number of skill sets.  These include (but are not limited to):

Phone Sales skills:
A Telephone Sales Representative must:

• Have a clear, pleasant phone manner.
• Have and use superior listening skills.
• Remain courteous, respectful and professional at all times while maintaining control of calls.
• Be able to project a professional image on the phone without the benefit of eye contact, body language or other non verbal clues.
• Use tone and inflection that encourages callers to have a positive opinion of the Sales Representative and our company.

• Be able to make sales to all types of people regardless of geographic or demographic considerations.
• Be able to keep focused on each caller to determine the caller’s unique needs and tailor each presentation to convert the caller’s interest into an order right now, during this call today.
• Use various techniques, to lead each of our callers through our proven sales process.
• Possess and use superior product knowledge.
  

Self management skills:
A Telephone Sales Representative must:

• Be able to maintain a positive attitude
• Hold himself or herself completely accountable for his or her performance and attitude at all times.
• Have the ability to manage his or her time and attitude regardless of sales performance.
• Take direction from management and supervisory staff and implement this direction.
• Be able to learn and use the self management tools provided.
• Realize that every call counts and do his or her best on every single call.
• Be prepared to do his or her job each and every scheduled shift from beginning to end.
• Be able to manage time to maximize the amount of time spent productively on the phone making sales.
• Be organized enough to accurately track efforts and progress.
• Be self motivated enough to acquire and perfect all of the skills needed to succeed.
• Hold himself or herself fully accountable for his or her own product and sales knowledge, skills, performance.
• Strive for constant improvement.

Citizenship skills:
A Telephone Sales Representative must:

• Remember he or she is part of a team; a diverse community.
• Remain professional and respectful of coworkers and the company at all times.
• Realize that although, for all intents and purposes, a Telephone Sales Representative is in business for himself or herself while here, he or she must remain mindful of how his or her actions affect others on the team as well as the company’s image.
• Control his or her attitude so that those around him or her are never adversely affected by any negativity at any time.
• Be prompt and arrive for work on time.
• Be reliable and work all scheduled shifts.
• Be mindful of any breaks to prevent excessive unavailable time or abandoned (unanswered) calls.
• Be flexible enough to adapt to changing call volume and scheduling needs.
• Follow all rules and procedures established by the company.
• Work within Legacy Publishing Company’s core values.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.